Awesome Support – WordPress HelpDesk & Support Plugin


Live Demo

Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.

And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.

Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots.

Product Tour

For premium one-on-one support or pre-sales questions please visit the official site.

What does it do?

Check out the user-friendly features of this awesome plugin:

  • Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end
  • Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk
  • E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable. Choose from a selection of six email notifications (new ticket, reply to agent, reply to client etc.)
  • Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)
  • File upload: you control when files can be uploaded, how many files, and how large they are
  • Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)
  • Multiple departments: provide support for multiple departments
  • Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience). Choose from 13 field types, control where they show up (front-end, back-end, ticket list, ticket form etc.) and decide who can view them.
  • Terms & conditions: ask users to agree to your your terms and conditions before they open a ticket
  • Old tickets: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets with just a couple of clicks
  • Tickets waiting on you: Quickly see all tickets still waiting for a reply – two clicks is all it takes to limit your ticket list to only those tickets!
  • Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.
  • Sorting And Filtering: includes an amazing flexible sorting, filtering and tagging system for your tickets
  • Security: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!
  • Tracking: easily track where a ticket originated (support form, email, facebook, phone call etc.)
  • Prioritize your way: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!
  • Time Tracking: basic time tracking is included! Admins can even adjust time and all time changes are logged directly in the ticket.
  • Custom Labels: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips! Combined with priorities and tags you have the ultimate system for categorizing and tracking your tickets!
  • WordPress UI: Uses the familiar WordPress administration user interface so there is almost no learning curve! And, because we respect the WordPress UI standards you can use any 3rd party styling tool to create the look you want (see the screenshots section for examples)
  • REST API: We love it when developers use our products. The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!
  • GDPR READY: Our registration screen can be easily configured to show GDPR related information
  • GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg
  • WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration


Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)
View the full list of features on our website

  • Unlimited Tickets (Free)
  • Unlimited Agents (Free)
  • Unlimited Users (Free)
  • Unlimited Products (Free)
  • Unlimited Departments (Free)
  • Unlimited Tags (Free)
  • Unlimited Custom Priorities With Color-coding (Free)
  • Unlimited Channels (Free)
  • Unlimited Custom Statuses/Labels With Color-coding (Free)
  • Unlimited Custom Fields (Free)
  • Private Tickets (Free)
  • Agents can create tickets on behalf of users (Free)
  • Agents can view only their tickets or all tickets (Free)
  • Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. (Free)
  • Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. (Free)
  • Agents can respond to tickets using email (Premium: E-mail Support add-on)
  • Users can respond to tickets using email (Premium: E-mail Support add-on)
  • Multiple agents can work on the same ticket (Free)
  • Transfer tickets from one primary agent to another (Free)
  • Internal notes on ticket (Premium: Private notes add-on)
  • Users can open tickets by email (Premium: E-mail Support add-on)
  • Notify agents of ticket events via SLACK (Premium: Notifications add-on)
  • Notify agents of ticket events via SMS (Premium: Notifications add-on)
  • Notify third parties of ticket events via email (Premium: Notifications add-on)
  • Create custom notifications for status based custom change events (Premium: Notifications add-on)
  • Allow or deny users from reopening closed tickets by email (Premium: E-mail Support add-on)
  • Options for handling unrecognized email addresses including rejection of email or adding new accounts (Premium: E-mail Support add-on)
  • Retrieve new tickets from multiple inboxes (Premium: E-mail Support add-on)
  • Set rules to govern priority, status and default agent assignment based on which inbox a message was received in. Great for VIP clients, product promotions or multiple department ticket handling (Premium: E-mail Support add-on)
  • Set rules to govern email handling based on the content of emails or who the email is from. (Premium: E-mail Support add-on)
  • Create custom email commands that can be used via replying to email to close tickets, reassign to agents, escalate priorities etc. (Premium: E-mail Support add-on)
  • Configure email templates for email notifications (Free)
  • Automatic round-robin assignment of tickets to agents based on their current ticket load (Free)
  • Assign tickets to agents based on departments and products (Premium: Smart Agent add-on)
  • Assign tickets to agents based on working hours (Premium: Smart Agent)
  • Five intelligent agent assignment algorithms (Premium: Smart Agent add-on)
  • Automatically close old tickets (Premium: Automatic Ticket Close add-on)
  • Send multiple warning messages before closing old tickets (Premium: Automatic Ticket Close add-on)
  • Create multiple workflows for handling abandoned or old tickets based on status (Premium: Automatic Ticket Close add-on)
  • Create one-click replies for common questions (Premium: Canned Response add-on)
  • Create FAQs and assign them to one or more pages (Premium: FAQ add-on)
  • Use FAQs to quickly reply to tickets (Premium: FAQ add-on)
  • Create an FAQ from a ticket reply (Premium: FAQ add-on)
  • Reply to a ticket and create an FAQ in on step (Premium: FAQ add-on)
  • Use any custom post type as an FAQ to respond to tickets (Premium: Custom FAQ add-on)
  • Secure vault to store sensitive credentials such as user ids and passwords (Premium: Private Credentials add-on)
  • Delete sensitive data stored on the ticket when the ticket is closed (Premium: Private Credentials add-on)
  • Quickly identify open tickets with sensitive data (Premium: Private Credentials add-on)
  • Send out satisfaction surveys after a ticket is closed (Premium: Satisfaction Survey add-on)
  • Configure every element of the satisfaction survey (Premium: Satisfaction Survey add-on)
  • Set an admin-defined delay before sending surveys just in case the user needs to reopen the ticket (Premium: Satisfaction Survey add-on)
  • Allow one-click option in emails to close and rate a ticket (Premium: Satisfaction Survey add-on)
  • Integrate with WooCommerce (Premium: WooCommerce add-on)
  • Integrate with Easy Digital Downloads (Premium: EDD add-on)
  • Integrate with Envato (Premium: Envato Validation add-on)
  • Define custom fields using a little bit of PHP code (Free)
  • Define custom fields using a nice GUI (Premium: …


  • Agent's view of the tickets list
  • Client view of the tickets list
  • Client view - ticket details
  • Basic settings page without any add-ons
  • Login and registration screen available as soon as the plugin is activated
  • Login/Registration screen with guest tickets add-on enabled
  • Agent's view when replying to a ticket.
  • Agent's view when replying to a ticket - with the custom fields tab showing the default custom fields.
  • Agent's view when replying to a ticket - with the basic time tracking fields shown.
  • A closer look at the reply area on a ticket when an agent is replying to a ticket
  • Create unlimited priorities with color coding
  • Create unlimited departments
  • Settings: Email alerts - setup header and footer
  • Settings: Email alerts - setup email addresses and templates for outgoing emails (6 templates available including submission confirmation, reply alert to agent, reply alert to client and close alerts and confirmations)
  • Settings: Color codes for status and labels
  • Settings: Basic (non-premium) Time-tracking
  • Settings: File upload
  • Settings: Some Advanced Settings
  • Settings: Registration Settings #1
  • Settings: Registration Settings #2
  • Settings: General #2
  • Settings: General #3
  • Settings: General #4
  • Settings: Product management and syncing including automatic syncing of WooCommerce and Easy Digital Downloads Products
  • Premium Addon: Report Widgets
  • Premium Addon: Report Widgets settings
  • Premium Addon: Gravity Forms Bridge - create completely customized ticket forms in Gravity Forms!
  • Premium Addon: Gravity Forms Bridge - map data from gravity forms to custom fields
  • Premium Addon: User friendly custom fields (Basic Field Settings #1)
  • Premium Addon: User friendly custom fields (Basic Field Settings #2)
  • Premium Addon: User friendly custom fields (Advanced Settings)
  • Premium Addon: FAQ List
  • Premium Addon: FAQ - agent view while responding to a ticket and selecting an FAQ for the ticket response.
  • Premium Addon: FAQ - user view shows suggestions while creating a ticket
  • Premium Addon: FAQ - Settings #1
  • Premium Addon: FAQ - Settings #2
  • Premium Addon: EMAIL SUPPORT - Settings configuring support email inbox for incoming tickets and replies
  • Premium Addon: EMAIL SUPPORT - Incoming email handling options #1
  • Premium Addon: EMAIL SUPPORT - Incoming email handling options #2
  • Premium Addon: EMAIL SUPPORT - Incoming email handling options #3
  • Premium Addon: EMAIL SUPPORT - Inbox Rules
  • Premium Addon: EMAIL SUPPORT - Multiple Mailboxes
  • Premium Addon: REPORTS & STATISTICS - Home Screen - you can create hundreds of reports from here!
  • Premium Addon: REPORTS & STATISTICS - Report chart with filter options
  • Premium Addon: REPORTS & STATISTICS - Report chart with tabular data
  • Premium Addon: Canned Responses List
  • Premium Addon: Canned Responses - agent view while responding to a ticket
  • Premium Addon: WooCommerce - Adds a GET HELP button right next to each WooCommerce Order
  • Premium Addon: WooCommerce - The WC order number is automatically attached to every ticket
  • Premium Addon: WooCommerce - The agent can see all related WC orders and activity for the customer when processing the ticket
  • Premium Addon: Satisfaction Survey Landing Page
  • Premium Addon: Satisfaction Survey Configuration Screen Part 1
  • Premium Addon: Satisfaction Survey Configuration Screen Part 2
  • Premium Addon: Private Credentials help protect your customers confidential information
  • Premium Addon: Powerpack - just a small sample of over 50 additional functions
  • Premium Addon: Powerpack - more samples of over 50 additional functions
  • Premium Addon: Powerpack - even more samples of over 50 additional functions
  • Premium Addon: Powerpack - yet more samples of over 50 additional functions
  • Premium Addon: Remote Tickets - collect tickets from any site with a simple ticket popup form
  • Premium Addon: Remote Tickets - configure as many remote sites as you like
  • Premium Addon: Documentation - a beautiful default layout for your user documentation
  • Premium Addon: Service Level Agreements - help meet your internal and external obligations with due dates calculated for each ticket
  • Premium Addon: Service Level Agreements - due date calculations take into account work days and other factors
  • Premium Addon: Service Level Agreements - clearly marked due-dates for each ticket
  • Premium Addon: Issue Tracking - handle multiple tickets related to the same issue with ease
  • Premium Addon: Private Notes - add notes to tickets that only other agents can see
  • Premium Addon: Rules Engine - automate ticket handling and routing with ease
  • Premium Addon: Rules Engine - more than a dozen conditions to filter ticket actions
  • Premium Addon: Advanced Time Tracking - Automatic timer
  • Premium Addon: Advanced Time Tracking - Detailed tracking down to the reply level
  • Premium Addon: Advanced Time Tracking - multiple time related reports
  • Premium Addon: Advanced Time Tracking - settings
  • Premium Addon: Notifications - 3rd party notifications and slack integration
  • Premium Addon: Notifications - sample email template
  • Premium Addon: Paid Support - get paid for your tickets via subscriptions or one-time payments
  • Free Addon: Custom Status and Labels - create an unlimited number of color coded custom status and labels for your tickets
  • Free Woocommerce Integration: Adds the SUBMIT TICKET and MY TICKET page links to the WooCommerce user dashboard


This plugin provides 2 blocks.

  • My Tickets
  • Submit Ticket


Using The WordPress Dashboard

  1. Navigate to the ‘Add New’ in the plugins dashboard
  2. Search for ‘Awesome Support’
  3. Click ‘Install Now’
  4. Activate the plugin on the Plugin dashboard

Uploading in WordPress Dashboard

  1. Download from this page
  2. Navigate to the ‘Add New’ in the plugins dashboard
  3. Navigate to the ‘Upload’ area
  4. Select from your computer
  5. Click ‘Install Now’
  6. Activate the plugin in the Plugin dashboard

Using FTP

  1. Download from this page
  2. Extract the awesome-support directory to your computer
  3. Upload the awesome-support directory to the /wp-content/plugins/ directory
  4. Activate the plugin in the Plugin dashboard


Whatever the method you used, after you activated the plugin through the plugins dashboard, the setup is done silently in the background.

Two new pages will be added to your site:

  • My Tickets
  • Submit ticket

Add those two pages to your menu in order to give your users easy access to their support area.


I’ve installed the plugin – now what?

Now you can read our post installation instructions or watch the installation videos

Weird or scrambled UI in wp-admin on the ticket screen after upgrading to 5.0

This can happen because old JS and CSS files are cached in your browser. On most browsers you can use the CTRL-F5 key on any Awesome Support page to force a full refresh.

Missing tabs or menu options after upgrading from version 3.x to 5.x

This happens because new WordPress custom security capabilities were introduced in version 4.0.0 of Awesome Support. Read this FAQ on our site to learn how adjust your system for these new security items.

I get a blank page after ticket submission

This is most likely a permalinks issue. What you need to do is log into your WordPress admin, go to Settings > Permalinks and hit the Save button. You don’t actually need to change anything, just hitting Save will refresh your permalinks structure, including the new ticket post type.

The plugin data isn’t removed from the database after uninstall

If you want to delete the plugin and all of its data, you need to go to the Advanced tab in the plugin settings and check the Delete Data option. Only then the data will be removed from the database during the uninstall process.

Users get “You do not have the capacity to open a new ticket”

Normally, when a user registers through the plugin, he/she is given the role Support User. This role has special capabilities.

If your users get the error message “You do not have the capacity to open a new ticket”, it means that they don’t have the special capabilities. This can happen when you install into an existing site and your users already have a role assigned.

Here you have two choices:

  1. Change all your users’ role to Support User
  2. Give the role you want to use (eg. Subscriber) the special capabilities

If you don’t know how to add new capabilities to a role, we suggest you use a plugin like User Role Manager and give the desired role the following capabilities:

  • view_ticket
  • create_ticket
  • close_ticket
  • reply_ticket
  • attach_files

Do not give your users more than those 5 capabilities, otherwise they could get administrative privileges.

How to disable agent auto-assignment

If you need to disable the auto-assignment function and hence have all new tickets assigned to the default agent (set in the plugin general settings), you can add this constant in your theme’s functions.php file:

define( 'WPAS_DISABLE_AUTO_ASSIGN', true );

How to set the product field as mandatory?

If you have enabled multi-products support and want to make the “Product” field in the submission form mandatory, just add the following code snippet to your theme’s functions.php file: Alternatively, if you don’t want to mess with code you can pick up our POWERPACK add-on where you can tick a box to turn this feature on.

How to change the tickets slug?

By default, all tickets will be accessed through a URL of the type

If you wish to change the slug ticket to something else, let’s say help, so that your URLs look like, you need to add a constant in your theme’s functions.php file as follows:

define( 'WPAS_SLUG', 'my_new_slug' );

I don’t receive e-mail notifications

There are several factors that can influence e-mail notifications delivery. Please read this article for details:


Saratan 28, 2023 1 reply
A disconcerting experience... I bought the plugins only to encounter REST API errors and cron tasks that are blocking my WooCommerce-powered WordPress site... I reached out to the support team, who nonchalantly informed me that these issues would be resolved in an upcoming update... An update that, even after one month, has yet to materialize. In short, I strongly advise you to steer clear of this solution as quickly as possible (the number of updates and the delay would alarm you). Consider alternatives like Fluent Support.
Saratan 4, 2023
Works for us. Would give it five stars. If it wasn't a little bit clunky sometimes. Input boxes have become very small, which they tell me is a WooCommerce or other plug-in problem. Which sounds a little bit like passing the buck!
Háset 13, 2023 1 reply
The irony of calling the product "Awesome Support" is almost comical. I was a loyal customer for more than a year and literally bought everything they sell. The product was "ok" at best and they were always fairly slow, in my opinion, in tackling bugs and customer support tickets. Our needs changed and we no longer needed internal support so we moved away from the product. Inadvertently we allowed the licenses we had to auto-renew but within a few days we caught it and explained the situation and asked for a refund. Instead of seeing that we made a simple mistake (missed the cancel date by only a few days) and were not using the product any longer (not installed), they refused to give us a refund and kept about $800 in fees. Wow, they must be hurting for cash or just have black hearts to value the money more than the goodwill of an otherwise faithful client. I would not encourage even an enemy to do business with this company. The product is just "ok" but the service is terrible. Run and find a better company. We had a much better client experience with Support Candy before coming to Awesome Support.
Jawza 6, 2023
It's great and nice looking plugin for support tickets. It has all features that we need and a nice user interface that integrated well with our website.
Jawza 2, 2023
I like the flexibility and the functions. The pricing of the additional extensions could be a little less intensive 😉
Read all 185 reviews

Contributors & Developers

“Awesome Support – WordPress HelpDesk & Support Plugin” is open source software. The following people have contributed to this plugin.


“Awesome Support – WordPress HelpDesk & Support Plugin” has been translated into 8 locales. Thank you to the translators for their contributions.

Translate “Awesome Support – WordPress HelpDesk & Support Plugin” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.


= 6.1.9
* Fix
* We fixed when the agent was not able to choose a user when changing the ticket creator field.

= 6.1.8
* Fix
* We fixed the 3 vulnerabilities:
– Authenticated (Subscriber+) SQL Injection.
– Missing Authorization via wpas_get_users() function.
– Missing Authorization via editor_html() function.

= 6.1.7
* Fix
* We fixed high priority vulnerabilities to keep the plugin safe and up to date.

= 6.1.6
* Fix
* We applied several security patches to improve the plugin security.

= 6.1.5
* Fix
* Patched security issues to keep the plugin secure.
* We solved the error messages when saving ticket settings.
* It was not possible to upload multiple files with the drag and drop uploader.

= 6.1.4
* Fix
* We fixed an issue with the Email Support add-on and the Piping Subject Link.
* The Admin could not pull custom fields data, now it’s possible.
* We fixed the role for users on the admin ticket list.
* Fixed deprecated errors from PHP 8.1 and 8.2
* We now display a horizontal scroll bar when ticket content is wider than the display element.
* An E_ERROR message was fixed.
* If I upload a file to a ticket with the character “#” on the filename, the file won’t load.

= 6.1.3
* New Feature
* Add attachments when you print tickets. You can enable or disable this option on the print screen.
* Tweak
* We updated the assigned agent field, in the ticket details page in the back end to a select and search field. This is useful when there are hundreds of agents in the list.
* Fix
* Fixed Deprecated error message.
* We fixed some warning messages for PHP 8.0.
* Solved Warning and Deprecated messages related that affect the Public Tickets add-on in PHP 8.0.
* We fixed a warning message when activating the E-mail Support add-on.
* We fixed a security vulnerability in the login fields.
* We did some security fixes to keep the plugin safe and stable.
* We fixed when using a command line task that generates multiple notice messages.
* Solved an Undefined array key warning message that shows to some users.
* When deactivating the plugin with add-ons activated, it crashed websites. From now, this won’t happen, you can deactivate the plugin with the add-ons activated and the site won’t crash.

= 6.1.2
* Fix
* Fixed security vulnerability

= 6.1.1
* Fix
* When activating Client tickets add-on with Version 6.1.0 SHOW EMPTY notice
* Fixed security vulnerability
* Errors when Awesome Support and WooCommerce are Enabled on PHP version 8.x
* Conflict with Email Support Add-on
* SSL verify throw warnings
* Registration form did not remember completed fields. Now these fields are saved properly
* Now all the ticket with the “Awaiting for Reply” status filter are displayed
* Fixed login issue with the Guest tickets add-on on PHP 8.0
* fileinfo.dll extension not enable on server caused Drap-dop file not working
* New Feature
* You can show the image attached on the ticket, in the print file.

= 6.1.0

  • Fix
    • 3984879 – GAS conflict with Download Monitor (Plugin)
    • 3946543 – Error occurs when applying Close Filter
    • 3862319 – Backslashes lost in Ticket body
    • 3919242 – JS deprecated messages
    • It’s not possible to edit a ticket submission or reply in the back end.
    • Reset filter button issue
    • Invalid ticket ID a tag url in list
    • Stability vulnerability
    • #652: Arbitrary expressions in empty are allowed in PHP 5.5 only


  • Fix
    • Fixed security vulnerability
    • Fixed Fixed Error message format
    • Fixed Fixed Tutorial message format


  • Fix
    • Fixed security vulnerability
    • Fixed custom fields check box issue
    • Fixed Mail Editor Problem


  • Fix
    • Fixed security vulnerability
    • This version won’t work with older versions of the listed add-ons
    • Awesome Support: Agent Front-end
    • Awesome Support: Auto Close
    • Awesome Support: Company Profiles
    • Awesome Support: Documentation & Knowledgebase
    • Awesome Support: E-Mail Support
    • Awesome Support: FAQ
    • Awesome Support: Issue Tracking
    • Awesome Support: Service Level Agreements
    • Awesome Support: Smart Replies Powered by AI and Machine Learning
    • Awesome Support: Tasks and Todos


  • Fix
    • Fixed security vulnerability


  • Fix

    • Fixed Urgent security vulnerability
    • Fixed typo in agent_last_name
    • Fixed reply vulnerability
  • New

    • Added translate Ticket Type
    • Added msg file type to allow upload attachment
    • Updated Bootstrap4Themes


  • Fix
    • Fixed Urgent security vulnerability vendor


  • Fix
    • Fixed Urgent security vulnerability
    • Fixed user permissions for close_ticket
    • Fixed check the header hasn’t been sent for calling session_set_save_handler()


  • Security Fixes

    • Fixed Urgent security vulnerability
    • Fixed Vulnerability Reflected Cross-Site Scripting on load preview
  • Fix

    • Fixed ticket filters in the portrait mobile view
    • Fixed unslash content before display
    • Custom code request for the wp_editor
    • Fixed Fixed redeclare formatbytes method


  • Security Fixes

    • Bump path-parse from 1.0.6 to 1.0.7
    • Bump hosted-git-info from 2.8.8 to 2.8.9
  • Fix

    • Fixed get users with include and exclude args
    • Typo fix: correct “rely” to “reply” in email templates
    • Fixed not possible to edit ticket in the back end
    • Fixed corrupted files when downloading attachments
    • Mobile view optimisation
    • Fixed IDOR Vulnerability
    • Fixed custom field validation error message.


  • Fix
    • Fixed illegal offset type message on the ticket list
    • Fixed a backslash showing when should not in emails
    • Correction of Product Sync
    • Session Manager fix
    • Security update applied


  • Fix
    • Minor corrections


  • Fix
    • Fixed the issue with the session_start() function call
    • Fixed the conflict with the Agent Front End add-on in PHP 7.4
    • There was a color picker error message shown in the wp-admin interface.


  • Security Fixes

    • Sanitize posts and fix SQL injections
  • New

    • Ticket Types
    • Option To Suppress Closing Emails To Customer
    • myCRED Integration
    • Ticket Form Redirect
    • Product Syncing – Control Which Product Statuses Should Be Synced
    • Notifications Button For Single Ticket Screen
    • Ticket Templates
    • Time Fields on Front-End
  • Fix

    • When editing a customer response on a ticket, the response was not saved in the text tab.
    • Continue 2 Warning Messages were fixed.
    • Fixed some functions that generated Deprecated Notices
    • A user was able to see the ticket title of other users in the front end.
    • When clicking on the “Mine” Tickets in the back end, the list was empty.
    • YouTube URLs where not show when adding them to a ticket reply.
    • Path to front-end style-sheet was sometimes incorrect – resulting in an un-styled front-end.
    • Restore the ability to load the style.css from the theme folder if it exists.
    • The flag that controls whether the end user can set the auto-delete-attachment checkbox was not being respected when opening tickets.
    • The flag that controls whether the end user can set the auto-delete-attachment checkbox was not being respected when replying to tickets – but only doing so when the overall auto-delete-attachment flag was turned off.
    • Removed a header from the general settings tab that was unnecessary (no child items existed for it).
    • Do not blindly set the wpas_default_channels_added option if the channel taxonomy does not yet exist. This can happen if the taxonomy is not enabled for some reason.
    • Product Syncing: Make sure that fewer products show up in the product taxonomy without a description
    • Product Syncing: Clean up some odd syncing logic
    • Gutenberg/block editor translation process has changed so had to change our Gutenberg block code to accommodate.
    • Ensure that all custom taxonomies have their “back to items” item set properly. Before, every custom taxonomy would say “back to categories” when a taxonomy item was edited and saved.
    • Remove a close link in the ticket reply area if the agent does not have the ‘close_ticket’ capability set.
    • The “can be assigned” field was not showing up unless the agent was a WP administrator. We’re now using the wpas_is_asadmin() function to qualify who can see this field.
    • The departments options was not showing up in the user profile unless the agent was a WP administrator. We’re now using the wpas_is_asadmin() function to qualify who can see this field.
    • Do not load the editor script on all wp-admin pages – only load on our pages.
  • Tweak

    • Added schemas to some REST API routes that didn’t have them
    • Using latest release version of the Titan Framework (1.12.1) This results in some slight UI changes to the settings screen – especially drop-downs that now …